Experience
A timeline of my professional journey spanning 15+ years in IT
Amazon Web Services (AWS)
Oversee enterprise customer portfolios, achieving 98% CSAT and reducing operational downtime by ~120 hours annually through cloud optimizations.
Key Achievements:
- Achieved 98% CSAT and reduced operational downtime by ~120 hours annually through cloud optimizations
- Drive North America-wide initiatives to enhance security incident response, decreasing resolution times
- Mentor and onboard 12 Technical Account Managers, reducing ramp-up time by ~2 weeks
- Spearhead AI-based automation in security incident response, saving ~15 hours per engagement
- Developed a secure, scalable GenAI application, increasing productivity by 50% for 100+ practitioners
- Created gamified incident-response exercises at AWS re:Invent, generating 350+ customer and partner leads
- Delivered 10+ GenAI enablement sessions for TAMs, recognised for highest contributions in the vertical
- Maintained Gold status in the Security community, fulfilling 40+ specialist requests in 9 months
Amazon Web Services (AWS)
Developed strategic customer roadmaps, enhancing AWS service adoption and driving 30 additional quarterly engagements.
Key Achievements:
- Developed strategic customer roadmaps, enhancing AWS service adoption and driving 30 additional quarterly engagements
- Elevated average customer security scores by 10 points across 12 clients through Well-Architected Reviews
- Created tailored roadmaps, increasing service adoption
- Enhanced customer security scores through comprehensive reviews
- Delivered security programs, improving client outcomes
Amazon Web Services (AWS)
Oversaw technical account management initiatives, ensuring timely deployment of 10+ large cloud projects within 18 months.
Key Achievements:
- Oversaw technical account management initiatives, ensuring timely deployment of 10+ large cloud projects within 18 months
- Cultivated strong relationships, maintaining satisfaction levels with 90% of assigned accounts
- Drove project success through effective coordination and communication
- Enhanced customer engagement by providing tailored support and solutions
Praxair, Inc – a Linde Company
Oversaw application management and data migration initiatives for enterprise systems.
Key Achievements:
- Spearheaded transition from Oracle CRM to Microsoft Dynamics, achieving $80,000 in cost savings
- Developed a migration strategy for e-commerce platform to Azure
- Drove successful data migration, minimising costs significantly
- Crafted comprehensive migration plan for e-commerce application
Praxair, Inc – a Linde Company
Developed web applications integrated with Oracle JD Edwards, enhancing user experience and reducing process time by 20%.
Key Achievements:
- Developed web applications integrated with Oracle JD Edwards, enhancing user experience and reducing process time by 20%
- Implemented CRM On Demand for three business units, replicating the solution across the organization
- Spearheaded web application development to streamline processes
- Championed CRM solution implementation for multiple business units
Infosys
Oversaw modernization of Kraft's systems by rewriting four modules from mainframes to Java.
Key Achievements:
- Oversaw modernization of Kraft's systems by rewriting four modules from mainframes to Java
- Managed Java-based Oracle Transportation Manager systems, enhancing overall application performance
- Conducted team training sessions to improve technical skills
- Spearheaded transition of legacy modules to modern Java architecture
- Optimised performance of Oracle Transportation Manager systems
- Facilitated training sessions to elevate team expertise